burger icon
South Beach Casino
Log In

Privacy Policy

This Privacy Policy explains how south-beach-casino ("we", "our", "us"), operating exclusively through south-beach-casino-ca.com, collects, uses, discloses, and protects your personal information. It applies to all players and visitors of our website and services. This policy is effective as of November 6, 2025.

Who We Are

OBSERVE: The operator is South Beach Casino & Resort, a project of Southeast Resource Development Council Corp (SERDC), headquartered at 1 Ocean Drive, Scanterbury, Manitoba, R0E 1W0, Canada. Our operations are licensed by the Liquor, Gaming and Cannabis Authority of Manitoba (LGCA), valid through 2025.

EXPAND: For purposes of privacy and data protection, we act as the data controller for all personal information collected via south-beach-casino-ca.com. Our Data Protection Officer (DPO) is responsible for ensuring lawful processing and compliance with Canadian privacy laws.

REFLECT: For privacy-related inquiries or to exercise your data rights, contact our DPO:

What Personal Data We Collect

OBSERVE: We collect several categories of personal and technical data to provide our services effectively and securely.

  • Personal Identification Data: Full name, date of birth, email address, phone number, residential address, government-issued ID (for verification), and other contact details.
  • Technical Data: IP address, device identifiers (browser, OS), login timestamps, geolocation data (as required by law), and server logs.
  • Payment & Financial Data: Payment card details, bank account information, transaction history, withdrawal and deposit records.
  • Behavioral Data: Betting history, gaming activity, clickstream data, preferences, complaint records, and responsible gambling interactions.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics cookies, and related tracking technologies (see "Cookies & Tracking Technologies" below).

EXPAND: We may collect additional information as mandated by regulatory authorities for anti-money laundering (AML), know your customer (KYC), and fraud prevention purposes.

REFLECT: All data is collected in compliance with applicable Canadian privacy laws and industry standards.

Legal Basis for Processing

OBSERVE: Data processing at south-beach-casino-ca.com is performed lawfully and transparently, adhering to the Personal Information Protection and Electronic Documents Act (PIPEDA) and related Canadian privacy laws.

  1. User Consent: We obtain your consent for data processing where required (e.g., marketing communications, cookies).
  2. Contractual Necessity: Processing is required to operate your account, provide requested services, facilitate payments, and fulfill our contractual obligations.
  3. Legal Obligations: We process data to comply with regulatory requirements, including KYC, AML, recordkeeping, and reporting to authorities such as LGCA.
  4. Legitimate Interests: Data may be processed for fraud prevention, security enhancements, analytics, and service improvements, provided such interests are not overridden by your rights.

REFLECT: Where processing is based on consent, you may withdraw consent at any time without affecting lawfulness of prior processing.

Regional Compliance Note: All legal bases reflect Canadian regulatory practice and international data protection principles.

Purpose of Processing

OBSERVE: Data is collected and processed to ensure safe, lawful, and effective operation of south-beach-casino-ca.com.

  • Provision of Casino Services: Account registration, verification, gameplay, customer support, and promotions.
  • Payments and Withdrawals: Processing deposits, withdrawals, and payment verifications securely.
  • Regulatory Compliance: Fulfilling obligations under gambling and financial laws (e.g., AML/KYC).
  • Marketing & Communications: Sending offers, updates, and newsletters (with opt-in consent).
  • Analytics & Service Improvement: Analyzing usage patterns to enhance platform performance and user experience.
  • Fraud & Security: Monitoring for suspicious activity, preventing unauthorized access, and ensuring platform integrity.

REFLECT: Data is processed only for explicit, legitimate purposes as outlined above.

Disclosure & Sharing

OBSERVE: We may disclose your data to third parties only as required for our operations and regulatory compliance.

  • Payment Partners: To process financial transactions securely and comply with anti-fraud obligations.
  • Authorized Service Providers: IT support, hosting, analytics, and marketing agencies under strict confidentiality agreements.
  • Regulatory Authorities: Such as LGCA and other Canadian regulators, when required by law or license conditions.
  • Affiliates and Group Companies: Within the SERDC group, where necessary for shared operational functions and strictly in accordance with legal requirements.
  • Advertising Networks: Only with your explicit consent for targeted advertising and marketing.

EXPAND: We require all recipients to implement adequate security and confidentiality standards. Data will never be sold to third parties for profit.

REFLECT: All disclosures are logged for audit and accountability purposes in line with Canadian privacy laws.

International Transfers

OBSERVE: South-beach-casino-ca.com primarily stores and processes data within Canada. However, some data may be transferred outside Canada (e.g., to technology service providers or cloud platforms).

  • Transfer Regions: Data may be transferred to the United States, the European Union, or other jurisdictions where our service providers operate.
  • Safeguards: We implement standard contractual clauses, data processing agreements, and require adherence to privacy frameworks recognized by Canadian authorities.

EXPAND: Where data is transferred internationally, we ensure equivalent levels of protection and require service providers to maintain robust security controls.

REFLECT: You may contact our DPO for details on cross-border transfer mechanisms and protection measures.

Regional Compliance Note: All international transfers comply with Canadian data export regulations and regulatory guidance.

Data Retention

OBSERVE: Personal data is retained only as long as necessary for the purposes for which it was collected and to meet legal obligations.

  • Account Data: Retained for the duration of your account and up to five (5) years after account closure, or longer if required by law (e.g., for AML/recordkeeping).
  • Payment and Transaction Data: Retained for at least five (5) years to comply with financial regulations.
  • Marketing Data: Retained until you withdraw consent or opt out of communications.
  • Cookies & Analytics Data: Retained in accordance with cookie lifespans (see "Cookies & Tracking Technologies").

EXPAND: Data is securely deleted or anonymized once retention periods expire, unless further retention is required to resolve disputes or enforce agreements.

REFLECT: You may request deletion of your data in accordance with your privacy rights (see "Your Rights").

Your Rights

OBSERVE: Under Canadian privacy laws (PIPEDA), and reflecting global best practices, you have comprehensive rights regarding your personal information.

  1. Right to Access: You can request a copy of your personal data held by south-beach-casino-ca.com.
  2. Right to Rectification: You may correct inaccurate or incomplete personal data.
  3. Right to Deletion ("Right to be Forgotten"): You may request deletion of your data, subject to legal retention requirements.
  4. Right to Restrict Processing: You can limit how your data is processed under certain circumstances.
  5. Right to Object: You may object to processing for marketing or legitimate interests.
  6. Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
  7. Withdrawal of Consent: You may withdraw consent to marketing or non-essential processing at any time.

EXPAND: To exercise your rights, contact our DPO by email, phone, or the online contact form. Requests will be processed within thirty (30) days, free of charge, except where permitted by law.

REFLECT: We may require identity verification before fulfilling your request. Legal or regulatory obligations may limit certain rights.

Regional Compliance Note: While this policy is governed by Canadian law, we also align with international privacy standards for user protection.

Cookies & Tracking Technologies

OBSERVE: south-beach-casino-ca.com uses cookies and similar technologies to enhance user experience and ensure platform security.

  • Session Cookies: Temporary cookies essential for secure login and navigation; deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and login states.
  • Third-Party Cookies: Set by analytics providers (e.g., Google Analytics) or advertising partners with your consent.

EXPAND: Cookies may be used for functionality (site operation), analytics (usage statistics), and advertising (with explicit user consent).

REFLECT: You can manage or disable cookies via your browser settings or by using our internal cookie preference panel.

Regional Compliance Note: All cookie usage complies with Canadian privacy and anti-spam regulations.

Data Security

OBSERVE: We employ comprehensive physical, technical, and organizational security measures to protect your data.

  • Encryption: TLS 1.2+ encryption for all data in transit; AES-256 encryption for data at rest.
  • Access Controls: Strict access management and multi-factor authentication for staff with data access.
  • Security Audits: Regular internal and external security audits to identify and remediate vulnerabilities.
  • Staff Training: Ongoing training in data protection, privacy, and incident response procedures.
  • Incident Response: Formal procedures for detecting, reporting, and mitigating security incidents, with prompt user notification if required.
  • Compliance: Security controls aligned with international standards (ISO 27001, SOC 2) where applicable.

EXPAND: We continuously monitor systems and update protocols to counter emerging threats.

REFLECT: While we implement industry-leading safeguards, no system is completely immune to risk; users are encouraged to maintain secure passwords and monitor account activity.

Complaints & Contacts

OBSERVE: If you have concerns about our data practices, several complaint channels are available.

  1. Step 1: Submit your complaint or inquiry via email, phone, contact form, or mail. Provide relevant details for prompt investigation.
  2. Step 2: We will acknowledge your complaint within five (5) business days and aim to resolve most issues within thirty (30) days.
  3. Step 3: If unresolved, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
    • Website: https://www.priv.gc.ca/
    • Phone: 1-800-282-1376
    • Mail: 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada

REFLECT: We are committed to fair, transparent resolution of all privacy concerns, in accordance with Canadian and regional privacy regulations.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in our practices, legal requirements, or regulatory guidance.

  • Notification Methods: Material changes will be communicated via email, on-site banners, and account dashboard alerts.
  • Advance Notice: For significant changes, at least thirty (30) days' advance notice will be provided before updates take effect.
  • User Options: You may object to changes or close your account if you do not agree with revised terms.

REFLECT: All updates are versioned. The current version is effective as of November 6, 2025.

Changelog of Material Changes:

  • 2025-11-06: Full update for regulatory alignment, expanded user rights, and enhanced data security disclosures.